Pet City has been in business since 1942 as a family business. They sell faster and people pay more attention to them.” “Unfortunately, the best wat to exercise small-breed dogs - especially older ones is in the petters down the middle of the store," Ellis said. "Yes, I feel this is effective because they get more attention. When asked about exercising the dogs, Ellis also told Denver7 that the larger and older dogs get exercise daily. I think that was really hard for us accept," he said. "You can criticize someone, but we still gave them our money and we are a part of keeping this place going. John wants others to learn from his experience and not purchase dogs from pet shops. "I hope that there are rules and regulations in place that can either make them change their business practices or put them out of practice, I think." “If someone seems ill, we move them to quarantine and immediately start medications,” said Ellis.Īfter all of that, Ellie is now 1 1/2 years old and doing well. She also told Denver7 that she and a manager walk by the kennels and check them every day. We have a completely separate quarantine room where pups are put if they have a transferable illness." "If I have eight on meds, then I feel I am doing my job to not sell sick pups. Pet City owner Casey Ellis responded to our questions, saying on average she has 60 to 70 puppies at a time, with a staff of 3 to 8 people cleaning up every 15 minutes. "If there's sick dogs with healthy dogs, that's what we require. The state wrote up violations because employees were even treating some of the animals without consent from a vet, and housing sick dogs with healthy ones. Customers complained of thousands of dollars in vet bills, and in one instance in 2016, a dog actually died after coming home with its owner. Records show reports of sickly dogs appearing to struggle with their breathing some seemed lethargic and were rolling around in bloody diarrhea. We requested complaints from the Department of Agriculture spanning the last two years. People go in and they may see the puppies in conditions that are kind of gross,” said Department of Agriculture spokesperson Nick Fisher.ĭenver7 went undercover and saw fair conditions. "We get a lot of complaints about them and it's related to location because they’re in a mall setting. She had some other type of bacterial infection in her gut,” said John.Īccording to the Colorado Department of Agriculture, Pet City is one of their problem shops. "She had worms, she had a really bad cough, she had kennel cough. They took her home, with medical records showing she had all her vaccinations and had been treated for kennel cough, but the next few months proved otherwise. "You can imagine a lab puppy in a very small kennel with another 4-month-old German Shepherd, just crammed in there," he said. The price was marked down from $1,100 to $400. It seemed like she was in a discount bin," John said. John and his partner really wanted a dog, but they never planned to buy one from the mall - until they saw her. That was his first impression of Pet City, the pet shop inside the Town Center of Aurora mall. "It was just so dirty in there and such cramped living conditions." "We saw a lot of dogs that were really filthy, covered in their own filth," said John. The customer would like to remain anonymous, so we'll call him John. Denver7 went undercover to get an inside look at their living conditions and spoke to a customer who had a horrible experience bringing his dog back to health. We do this for the animals because we love them too!!! The store owner’s cell number is provided with every puppy and kitten purchase right on the sales contract.AURORA, Colo.- An Aurora pet store is being accused of not taking care of the puppies they’re selling. We also provide you with a free vet exam at one of four vet clinics in the area, a one year congenital and hereditary guarantee, six month distemper and hepatitis guarantee. Every puppy is up to date on their vaccinations and dewormings. The puppies sold from our store come with an unsurpassed health guarantee. All puppies are vet checked prior to their arrival and we deal exclusively with U.S.D.A. We are the leader in the Denver area for puppy quality and sales. We also have an extensive variety of dog clothing and quality dog supplies for all sizes of dogs, from teacup to giant breeds. We feed and carry NutriSource premium dog and cat food products and also carry Eukanuba and Iams. We offer pets and pet supplies in: Puppy & Dog, Kitten & Cat, Small Animal, Reptile, Bird and Fish. Our specialty is puppies we carry toy breeds to giant breeds and both purebred and mixed puppies. We are a full-line, high-quality pet and pet supply store. This store was purchased on Jby Jens Larsen. We are not affiliated with any other store or franchise in the Denver or surrounding area. Perfect Pets is an independent, family owned and operated pet store.
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